Refund policy

 

All requests for returns or cancellations must be made within 7 days of the invoice date, no exceptions. Because of the fees charged by your credit card company when we charge and subsequently credit your card, we will enforce the collection of our restocking fee if your card has already been charged. We charge your card when your order is pulled from inventory and reserved for you. If we haven't charged your credit card, you may cancel the order without being subject to our restocking fee. If we have already charged your card, the cancelled processed credit card order for wines in-stock, shipped or not, are subject to a 15% restocking fee. Please check your order receipt carefully to make sure you ordered the correct wine. We will not be responsible for any incorrect orders placed by you, the customer. Any incorrect orders that are processed and shipped will be subject to a 15% restocking fee, as well as shipping charges back to us if you want to return the item(s). The prices for wine can fluctuate greatly from day to day, because of this we do not accept returns for wines based on price changes within the marketplace.

Returns Due to Shipping Delays

Aabalat is not responsible for delays caused by the shipping carrier once an order has been picked up for delivery. Carrier delivery dates and transit times are estimates and are not guaranteed.

If a shipment arrives later than expected and misses a customer's intended event or occasion, this does not automatically qualify the order for a refund or an exception to our return policy. Any approved return under these circumstances will be subject to our standard 15% restocking fee, along with applicable return shipping charges. Original shipping charges are non-refundable.

All items are sent insured. If you receive an item that has been damaged during transit, you must contact us with 24 hours of delivery. It is standard policy for all shipping companies that you must save all packaging and the broken items for inspection by the insurance adjuster. Without the broken items and original packaging, there is no way to file a claim. If you do not save the items and packaging, we cannot accept returns or file a claim on your behalf.  The shipping insurance covers packages that are lost and bottles that are broken by the carrier. It does not cover damage related to hot or cold temperatures or pressure changes during flight. This can include leaking, pushed or depressed corks, and broken glass when wines freeze.

Special Orders: Items not normally available for sale through Aabalat cannot be canceled after 7 days after the invoice date. These are items that we would Special Order to fulfill your order only and we are unable to return them and they are generally unsuitable for resale.